Shipping Policy
Shipping Information:
At Magnotique, we understand the importance of efficient and reliable shipping to our valued customers around the globe. We take pride in offering international shipping services to ensure that our products reach you wherever you are.
We often receive inquiries about our shipping coverage, and the answer is yes, we do ship worldwide. Currently, our shipping destinations include the United Kingdom, Europe, and the United States. For our European customers, we have selected specific countries to streamline the shipping process. These countries include the Netherlands, Belgium, Denmark, France, Germany, Sweden, Italy, Portugal, Spain, Greece, and Switzerland.
If you reside in a country not listed above, fret not! We encourage you to reach out to our dedicated customer service team for personalised assistance. We’re committed to making sure that everyone has access to our products, regardless of their location.
When can I expect my order to be shipped?
Once your order is placed, we begin processing it immediately. Shipping and processing times vary depending on the contents of your order. Orders are typically shipped within 6 to 8 working days after they are placed.
Individual shipping estimates for each product in your order will be provided in your order confirmation email.
How much does shipping cost?
Our shipping rates are carefully calculated according to the weight of your order and its destination. You will see the corresponding shipping charges during checkout before completing your purchase.
Where can I find my tracking number?
After placing an order, you will receive a confirmation email containing your order number. The tracking number will be provided in a separate email once your order has been dispatched from our warehouse. Please allow up to 48 hours for the tracking information to be updated before verifying the status of your shipment.
Estimated shipping times:
The estimated shipping times provided are calculated based on average shipping durations. These estimates are measured in working days and exclude weekends and holidays. Should your order not arrive within the estimated shipping period, or if you have any additional inquiries regarding shipping, please reach out to: info@magnotique.com
Lost parcel:
If you encounter any issues with delivery or tracking, the most efficient solution is to reach out to the shipping company directly. Occasionally, couriers may prematurely label shipments as ‘delivered’ or may need further details from you to finalise delivery.
If you’re unable to resolve the matter, please email us at info@magnotique.com, and we’ll promptly investigate the issue for you!
Taxes and Customs
Magnotique is not responsible for any duties and taxes associated with international shipments. To determine whether you will incur duties and taxes, please refer to your local customs website. Duty-free package thresholds are established by local customs authorities.